Privacy Policy

1. Who we are

NxtClutch ("we", "us", "our") is a gaming team formation and matchmaking platform operated as a sole proprietorship based in India. You can reach us at hello@nxtclutch.com.

2. What information we collect

Information you give us directly:

• Account details — username, email address, and password (stored as a bcrypt hash, never in plain text)
• Profile information — bio, games, rank, role, playstyle, availability, squad details
• Content you post — LFG posts, session posts, comments, replies, reviews, social posts, flex wall images
• In-game usernames you share when joining sessions
• Payment information when subscribing to Pro — processed entirely by Razorpay; we never see or store your card details

Information collected automatically:

• Last seen timestamp — updated when you use the app, shown as "Active recently" on your profile
• Device push notification token — used only to send you in-app notifications
• Basic server logs — IP address, request timestamps, error logs — retained for up to 30 days for security and debugging

3. How we use your information

• To provide and operate the NxtClutch platform
• To match you with compatible players based on your profile data
• To send push notifications for events you've opted into (LFG applications, session updates, reviews, mentions)
• To process Pro subscription payments via Razorpay
• To send transactional emails (account verification, password reset) via our email provider
• To detect and prevent abuse, fraud, and violations of our Terms of Service

4. What we share and with whom

We do not sell, rent, or trade your personal data. We share data only in these limited cases:

• Razorpay — payment processing for Pro subscriptions. Subject to Razorpay's Privacy Policy.
• Cloudinary — image hosting for avatars, banner images, and flex wall photos.
• MongoDB Atlas — our database provider. Data is stored in encrypted form.
• Expo / Firebase — push notification delivery.
• Law enforcement — only if required by a valid legal order.

All third-party services are bound by their own privacy policies and data processing agreements.

5. Public profile data

Your public profile page at nxtclutch.com/u/username is visible to anyone with the link — including people who don't have the NxtClutch app. This page shows your username, bio, games, rank, squad, reviews, badges, and flex wall. Your email address is never shown publicly.

Your in-game username is only visible to the host of a session you've joined — not to other players, and not on your public profile.

6. Data retention

We retain your account data for as long as your account is active. If you delete your account, your profile, posts, and personal data are permanently deleted within 30 days. Reviews you've received from other users may remain as anonymised text without your username attached.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data on your profile at any time from within the app
• Delete your account and all associated data
• Opt out of push notifications at any time from your device settings
• Request a copy of your data by emailing hello@nxtclutch.com

8. Security

Passwords are hashed using bcrypt and never stored in plain text. All API communication uses HTTPS. Payment data is handled entirely by Razorpay and never touches our servers. We use rate limiting and authentication middleware to protect against unauthorised access.

No system is 100% secure. If you discover a security vulnerability, please report it responsibly to hello@nxtclutch.com.

9. Children's privacy

NxtClutch is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we become aware that a user is under 13, we will delete their account promptly.

10. Changes to this policy

We may update this Privacy Policy as the platform grows. When we make significant changes, we'll notify you via the app or email. The "Last updated" date at the top of this page always reflects the current version.

11. Contact us

Questions, requests, or concerns about your privacy? Email us at hello@nxtclutch.com. We respond to all privacy-related requests within 7 business days.